SysTechCare Support is seeking motivated and enthusiastic individuals to join our remote support team for American Airlines. This is a part-time, work-from-home opportunity ideal for candidates who are looking to start their career in customer service without prior experience. You will be assisting customers with travel-related inquiries, booking assistance, and basic account support, ensuring a seamless and positive experience for all passengers. Comprehensive training will be provided.
Key Responsibilities:
- Respond to customer inquiries via chat, email, or phone in a professional and friendly manner.
- Assist with flight bookings, itinerary changes, and cancellations.
- Provide information about American Airlines services, policies, and promotions.
- Resolve basic customer issues or escalate complex cases to senior representatives.
- Ensure accuracy while entering customer details into the system.
- Maintain excellent customer satisfaction and adhere to service quality standards.
Required Skills and Qualifications:
- Strong communication skills (both written and verbal).
- Basic computer literacy and ability to navigate multiple applications.
- Good problem-solving and active listening skills.
- Ability to remain calm and courteous under pressure.
- Self-motivated and disciplined to work remotely.
Experience:
- No prior experience required – full training provided.
- Customer service experience is a plus but not mandatory.
Working Hours:
- Flexible part-time schedule (10–25 hours per week).
- Shifts may include evenings, weekends, and holidays based on business needs.
Knowledge, Skills, and Abilities:
- Ability to learn and adapt to airline booking systems quickly.
- Strong attention to detail and accuracy in handling customer data.
- Time management and multitasking skills in a remote work environment.
Benefits:
- Competitive hourly pay.
- Work from the comfort of your home – no commute!
- Paid training to ensure your success.
- Employee travel discounts after the qualifying period.
- Career growth opportunities within the airline support sector.
Why Join Us:
- Start your career with one of the worlds leading airline brands.
- Gain valuable remote work experience without prior expertise.
- Enjoy flexibility to balance work with personal life.
- Be part of a supportive team that values learning and growth.
How to Apply:
Interested candidates can apply by submitting their updated resume through our official careers page or email. Shortlisted applicants will be contacted for an online assessment and a virtual interview.