Chewy is seeking enthusiastic and customer-focused Remote Customer Service Representatives to join our growing Customer Care team. This entry-level, work-from-home role is ideal for individuals who are passionate about delivering exceptional customer experiences and are eager to start or grow a career in customer support. As the voice of Chewy, you will support pet parents by resolving inquiries, providing product guidance, and ensuring every interaction reflects Chewys commitment to care, empathy, and excellence.
This position is fully remote but open only to residents of Arizona, offering a supportive virtual environment, structured training, and opportunities for long-term career growth.
Key Responsibilities
Serve as the first point of contact for customers via phone, chat, and email
Provide accurate information regarding orders, products, subscriptions, billing, and returns
Resolve customer concerns efficiently while maintaining a positive and empathetic tone
Document customer interactions clearly and accurately in internal systems
Meet or exceed performance metrics related to quality, productivity, and customer satisfaction
Collaborate with team members and supervisors to improve service processes
Uphold Chewys values by delivering personalized, pet-centric customer support
Required Skills and Qualifications
High school diploma or equivalent required
Strong verbal and written communication skills in English
Basic computer proficiency and ability to navigate multiple systems
Reliable high-speed internet connection and a distraction-free home workspace
Ability to handle high-volume customer interactions professionally
Customer-first mindset with strong problem-solving abilities
Willingness to learn and adapt in a fast-paced remote environment
Experience
No prior customer service experience required (entry-level role)
Previous experience in retail, call centers, hospitality, or customer-facing roles is a plus but not mandatory
Paid training will be provided to ensure success in the role
Working Hours
Full-time schedules available (typically 40 hours per week)
Shifts may include evenings, weekends, and holidays based on business needs
Fixed schedules provided after training to support work-life balance
Knowledge, Skills, and Abilities
Ability to multitask and manage time effectively in a remote setting
Active listening and empathy when engaging with customers
Strong attention to detail and documentation accuracy
Ability to remain calm and professional during challenging interactions
Comfort working independently while staying connected with a virtual team
Benefits
Competitive hourly pay
Paid training and ongoing coaching
Health, dental, and vision insurance (for eligible employees)
Paid time off, holidays, and sick leave
Employee discounts on Chewy products
Career development and internal growth opportunities
Supportive, inclusive, and pet-loving company culture
Why Join Chewy
At Chewy, we are more than an e-commerce company—we are a community of passionate pet lovers dedicated to making pet parents lives easier. Joining Chewy means becoming part of a mission-driven organization that values empathy, innovation, and teamwork. We invest in our people, promote from within, and provide the tools and support needed to succeed in a remote career.
How to Apply
Interested candidates should apply online by submitting their application through Chewys official careers portal. Qualified applicants will be contacted for the next steps, which may include virtual interviews and assessments.