At CVS Health, we are committed to putting people on the path to better health. We are seeking a dedicated and enthusiastic Remote Customer Handling Assistant to join our customer support team. In this role, you will be the first point of contact for our customers, assisting them with inquiries related to pharmacy services, prescription orders, and health benefits—all from the comfort of your home. This is an excellent opportunity for individuals passionate about delivering exceptional service and who thrive in a fast-paced, purpose-driven environment.
🎯 Key Responsibilities
Respond promptly and professionally to incoming customer calls, chats, and emails.
Handle inquiries about prescription refills, order status, insurance coverage, and general pharmacy services.
Provide accurate information regarding company policies and product availability.
Resolve customer concerns or complaints efficiently and empathetically.
Accurately document all customer interactions and follow-up actions.
Collaborate with internal departments to resolve complex issues.
Meet or exceed performance metrics, including quality, productivity, and customer satisfaction scores.
Maintain confidentiality and comply with HIPAA and all regulatory guidelines.
✅ Required Skills and Qualifications
High School Diploma or GED (required); associate or bachelors degree (preferred).
Excellent communication skills—both written and verbal.
Proficiency in using computers, CRM platforms, and online chat tools.
Strong attention to detail and the ability to multitask.
Ability to work independently in a remote setting with minimal supervision.
Empathetic, patient, and customer-focused approach.
📚 Experience
1+ year of customer service experience, preferably in a healthcare or pharmacy-related environment.
Previous remote work experience is a plus but not mandatory.
Experience using call center or helpdesk software is advantageous.
⏰ Working Hours
Flexible scheduling options: Full-time (40 hours/week) or Part-time (20–30 hours/week).
Shifts may include evenings, weekends, and holidays to meet customer demand.
All work is performed remotely—must have a quiet home workspace and reliable internet.
🧠 Knowledge, Skills, and Abilities
Solid knowledge of healthcare or pharmacy terminology (preferred but not required).
Problem-solving and conflict-resolution skills.
Ability to adapt to new technologies and processes quickly.
Strong organizational skills and time management.
Ability to remain calm under pressure and handle high call volumes.
🎁 Benefits
Competitive hourly wage plus performance incentives.
Work-from-home flexibility with equipment provided by CVS Health.
Health, dental, vision, and life insurance (for eligible employees).
401(k) with company match.
Paid time off, sick leave, and holidays.
Employee discounts on CVS products and partner services.
Career growth and internal mobility opportunities.
🌟 Why Join CVS Health?
At CVS Health, we believe in making a difference—one customer interaction at a time. As part of our remote support team, you will play a vital role in helping Americans access the care they need. We offer a supportive and inclusive work culture, room for growth, and the flexibility to maintain work-life balance. Be a part of a company that is redefining healthcare delivery while enjoying the benefits of working from home.
📝 How to Apply
Ready to start your remote journey with CVS Health?
Please submit your application through the official CVS Health Careers website.
Search for Remote Customer Handling Assistant and follow the prompts to complete your online application. Be sure to include an updated resume and a brief cover letter detailing your interest in the role.