HR Service Jobs is seeking motivated, customer-focused individuals to join our remote team as Customer Service Representatives. This part-time, work-from-home role is ideal for candidates who are passionate about delivering excellent customer experiences while maintaining flexibility in their work schedule. As a key point of contact, you will handle customer inquiries, resolve issues efficiently, and represent the company with professionalism and empathy across multiple communication channels.
Key Responsibilities
Respond to customer inquiries via phone, email, live chat, or ticketing systems in a timely and professional manner
Resolve customer concerns, complaints, and service requests with accuracy and empathy
Provide clear information about products, services, policies, and procedures
Document customer interactions and maintain accurate records in CRM systems
Escalate complex issues to the appropriate internal teams when required
Follow established customer service guidelines and quality standards
Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction
Participate in remote training sessions and team meetings as scheduled
Required Skills and Qualifications
Excellent verbal and written communication skills in English
Strong customer service orientation with a problem-solving mindset
Ability to work independently in a remote environment
Basic computer proficiency and comfort using digital tools and CRM systems
Reliable internet connection and a quiet home workspace
Strong time management and organizational skills
High level of professionalism, patience, and attention to detail
Experience
Previous experience in customer service, call center support, or client-facing roles is preferred
Freshers with strong communication skills and a willingness to learn are encouraged to apply
Experience in remote or work-from-home roles is an added advantage
Working Hours
Part-time position
Flexible working hours based on business needs
Shift-based schedules, including possible evenings or weekends
Weekly hours will be communicated in advance
Knowledge, Skills, and Abilities
Ability to understand customer needs and deliver appropriate solutions
Strong listening and interpersonal skills
Capability to handle high-volume interactions while maintaining quality
Adaptability to new tools, processes, and customer requirements
Ability to maintain confidentiality and handle sensitive information responsibly
Benefits
Work-from-home flexibility with no commuting required
Part-time hours ideal for students, homemakers, or individuals seeking supplemental income
Competitive hourly pay or performance-based compensation
Paid training and continuous learning opportunities
Supportive remote work culture and team collaboration
Opportunity to gain experience with a growing service organization
Why Join HR Service Jobs
Enjoy the freedom and convenience of remote work
Be part of a professional, inclusive, and supportive team
Develop valuable customer service and communication skills
Achieve better work-life balance with flexible part-time scheduling
Opportunity for performance-based growth and future career opportunities
How to Apply
Interested candidates are encouraged to apply by submitting their updated resume along with a brief cover note highlighting their customer service skills and availability. Shortlisted candidates will be contacted for a remote interview and assessment.