Chewy is seeking enthusiastic and customer-focused Remote Customer Service Representatives to join our growing Customer Care team. This entry-level, work-from-home role is ideal for individuals who are passionate about delivering exceptional customer experiences and are eager to start or grow a career in customer support. As the voice of Chewy, you will support pet parents by resolving inquiries, providing product guidance, and ensuring every interaction reflects Chewys commitment to care, empathy, and excellence.
This position is fully remote but open only to residents of Arizona, offering a supportive virtual environment, structured training, and opportunities for long-term career growth.
Key Responsibilities
- Serve as the first point of contact for customers via phone, chat, and email
- Provide accurate information regarding orders, products, subscriptions, billing, and returns
- Resolve customer concerns efficiently while maintaining a positive and empathetic tone
- Document customer interactions clearly and accurately in internal systems
- Meet or exceed performance metrics related to quality, productivity, and customer satisfaction
- Collaborate with team members and supervisors to improve service processes
- Uphold Chewys values by delivering personalized, pet-centric customer support
Required Skills and Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills in English
- Basic computer proficiency and ability to navigate multiple systems
- Reliable high-speed internet connection and a distraction-free home workspace
- Ability to handle high-volume customer interactions professionally
- Customer-first mindset with strong problem-solving abilities
- Willingness to learn and adapt in a fast-paced remote environment
Experience
- No prior customer service experience required (entry-level role)
- Previous experience in retail, call centers, hospitality, or customer-facing roles is a plus but not mandatory
- Paid training will be provided to ensure success in the role
Working Hours
- Full-time schedules available (typically 40 hours per week)
- Shifts may include evenings, weekends, and holidays based on business needs
- Fixed schedules provided after training to support work-life balance
Knowledge, Skills, and Abilities
- Ability to multitask and manage time effectively in a remote setting
- Active listening and empathy when engaging with customers
- Strong attention to detail and documentation accuracy
- Ability to remain calm and professional during challenging interactions
- Comfort working independently while staying connected with a virtual team
Benefits
- Competitive hourly pay
- Paid training and ongoing coaching
- Health, dental, and vision insurance (for eligible employees)
- Paid time off, holidays, and sick leave
- Employee discounts on Chewy products
- Career development and internal growth opportunities
- Supportive, inclusive, and pet-loving company culture
Why Join Chewy
At Chewy, we are more than an e-commerce company—we are a community of passionate pet lovers dedicated to making pet parents lives easier. Joining Chewy means becoming part of a mission-driven organization that values empathy, innovation, and teamwork. We invest in our people, promote from within, and provide the tools and support needed to succeed in a remote career.
How to Apply
Interested candidates should apply online by submitting their application through Chewys official careers portal. Qualified applicants will be contacted for the next steps, which may include virtual interviews and assessments.
Chewy is an equal opportunity employer and welcomes applicants from all backgrounds.